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Santander Personal for People
Santander Personal is a personalised customer service that provides you with a personal relationship manager to make your banking easier.
- Your own digital manager.
- However you like. At any time.
- Because your time is important to you and we know it.
What is Santander Personal?
Santander Personal is a personalised management channel, just for you, whereby you will have a Digital Manager who will be at your side when managing of your assets.
What are its key features?
- You will have comprehensive management during any arrangement, advising, operating and consulting operations.
- Personalised, you will always be attended by your Personal Manager.
- A flexible channel where you can choose the when and how to contact your manager.
- Free and multilingual service.
What benefits does it have?
- Benefit from all its advantages: immediacy, flexibility and personalised attention.
- A service that adapts to you and your lifestyle so that your relationship with the bank remains comfortable and simple. At Santander Personal we work to offer you the best personalised attention every day.
- Make the most of the latest technology and maintain direct contact with your Digital Manager.
- Remotely and close at hand, 7 days a week.
- You decide how you want your relationship with Banco Santander to be like:
Video call
The latest technology at your service, so you can contact your Digital Manager in an accessible, direct and innovative manner. You will be able to see and speak with your Digital Manager through the App Videollamada Santander.
Chat
You can quickly contact your Digital Manager through the Muro channel, a direct messaging channel, for specific queries that you can quickly and concisely discuss.
Phone
Contact your Digital Manager through a service to help you with any type of procedure and take out products without having to travel, whenever and wherever you are.
Write an email to your Digital Manager for the banking operations that you need to carry out.
Who has access to this channel?
All customers and non-customers can use this way of interacting with the bank.
- Individuals
All kinds of customers with different concerns can access our Santander Personal Particulares channel.
- Select
If you are in the Select segment you will be attended by a Digital Manager specialising in savings and investment products.
- Business
If you are self-employed, have or manage a company, a Digital Manager specialising in business products will be able to assist you whenever you need and inform you of all the benefits you have at different times of the year.
- CNI
A team of Digital Managers specialising in International Business will help you with your exports and imports in the language you need.
How can you access this channel?
You can contact your Personal Manager through several channels, Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Fridays from 8:30 a.m. to 2:00 p.m.
App Santander
You can get access to your Digital Manager from the different communication channels: telephone contact, video call, chat and email.
Online Banking
You will have access to all communication channels with your relationship manager and you can see all of your data without leaving your Online Banking.