Avios

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COVER

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MULTIPLY YOUR AVIOS
X2
ON BLACK FRIDAY

You can collect 10,000 Avios.

Promotion valid from 23/11 to 04/12 for insurance taken out via Banco Santander's digital channels (website or app) for customers with an active Santander One account adhered to any category of the Santander One Iberia Plus Plan on the date the promotional Avios are calculated. See terms and conditions for the "BLACK FRIDAY DIGITAL INSURANCE CAMPAIGN" at www.bancosantander.es.

BENEFITS OF SANTANDER ONE

Enjoy promotions for Santander One customers registered for the Santander One Iberia Plus Plan.

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A comfortable insurance for protecting your home

We would like to present the new Mi Hogar Santander Insurance (My Santander Home Insurance), providing you with the protection that all insurance policies should offer, at a price to suit you. An insurance with a wide range of cover1 in all three policy types:


MY ESSENTIAL HOME SANTANDER

To protect the main thing in your home. If you are the owner or tenant of a property, you will enjoy the main cover for damages that may occur in your home such as fire, water damage, glass breakage, theft and claims for civil liability for damages caused to third parties1 and including the 24-hour Home Assistance service1.


MY EXTENDED HOME SANTANDER

For extra peace of mind. If you would like to add greater convenience and peace of mind at home, this option includes all the guarantees of My Essential Home Santander with additional cover such as aesthetic damage to the building, vehicles or boats in the garage, home DIY, computer assistance, acts of vandalism, theft outside the home and electrical damage.


MY COMPREHENSIVE HOME SANTANDER

For the best cover. It is our most complete option for our most demanding customers. Designed to protect, maintain and safeguard your home by adding additional guarantees such as accidental damage, aesthetic damage to the building and its contents, maintenance service and repair service1 .


And with the peace of mind offered by the guarantees1 of My Home Santander in all its variations:

  • One year guarantee on all repairs carried out by the Company.
  • Guarantee of 100% cover of the damage with the Sum Insured Commitment2.

And there is even more, because when you take out the extended or comprehensive My Home Santander Insurance, you will enjoy our commitment to quality (3/24/48/72)3:

  • In cases of emergency, we will send a professional within the first 3 hours of your call. Within 24 hours the damage is assessed, within 48 hours the repair is planned and within 72 hours the repair begins.
  • If these deadlines are not met, the insurance company will pay you an amount equivalent to the annual insurance premium4.

Find out more

Calculate your insurance yourself if you are a customer or leave us your details and we will contact you.

What do they protect me against?

You can choose the type of insurance that best suits the protection you want for your home.

Cover

Basic

Extended

Comprehensive

Fire, explosion and lightning strikes


Atmospheric phenomena



Water
Water damage
Finding damaged water pipes
Finding undamaged water pipes
Unblocking pipes




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Electrical damage
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Breakages
Windows, mirrors and sanitary ware
Glass-ceramic stoves and counters



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Theft
Theft and robbery inside the home
Theft and robbery outside the home
Vandalism



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Loss of use of the home



Legal protection
Civil liability
Legal defence









Aesthetic damages
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Vehicles and boats kept in a garage
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Services and assistance
DIY
Computer assistance
Maintenance service
Repair service
Second home cleaning service


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Accidental damage

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With very extensive services for the maintenance of your home in the Extended and Comprehensive types:

  • Home DIY1: offers a range of services for carrying out DIY work in the insured property, such as hanging a picture or some curtains, installing a tap or a light, fitting a mirror or bathroom accessories, etc..
  • Computer assistance1: offers support services to solve incidents involving the home computer and other devices and media, backup and recovery of the information contained in them.
  • Maintenance service1: offers a series of complementary value-added guarantees aimed at home maintenance (pest control in the home and garden, preventive treatment of leaks and repair of blinds).
  • Repair service1: offers a series of complementary value-added guarantees aimed at home repairs (repair of household appliances, mobiles, tablets and air conditioning equipment, technological handyman).
  • Second home cleaning service1: offers a free 3 hour cleaning service each year, so all you have to worry about is enjoying your time off.

Find out more

Calculate your insurance yourself if you are a customer or leave us your details and we will contact you.

Common questions about this insurance

What is the property and the content of home insurance? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Property refers to all the constructive and structural elements of a home, whether these are walls, ceilings, floors, or installations such as heating, water or electricity, etc.

To know exactly what the property is, we should bear in mind that this refers to all those materials that are part of the construction of a home, thus, we can distinguish between:

  • The main construction and its fixed installations for water, gas, electricity, telephone, solar energy, heating (boilers, heaters and radiators) and refrigeration, alarm systems and home automation facilities.
  • All the elements that form the structural part of the house: walls, roofs, floors, paving, plugs, etc.
  • Fixed decorative elements adhered to floors, ceilings and/or walls such as paint, wallpaper, fabrics, carpets or parquet.

Whereas the content will consist of the insured amounts declared as furniture, objects of special value and jewellery kept outside and inside a safe.

Is it necessary to be a Banco Santander customer in order to take out a home insurance policy? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Yes, the Mi Hogar ("My Home") Santander insurance is exclusively for Banco Santander customers.

What should I do in the event of a claim? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Contact the Customer Service Department on 902 24 48 72. Report the incident in your home and they will send the people you need.

Can I be insured if I am only a tenant? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Certainly, it is possible to take out a household policy as a tenant.

With the aim of providing cover for small claims that affect the building without having to resort to the owner, we offer insured tenants who only take out Contents cover, a First Risk Building cover of up to €3,0001.

I have caused damage to my neighbour and I do not want to cause any more inconvenience Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Within 24 hours of you contacting the Assistance service, a professional will come to your home to assess the damage. In the case of urgent incidents, a professional will come to your home within 3 hours of your call.

What is the difference between burglary, robbery and theft? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

  • Burglary is the misappropriation through acts that imply force or violence in things.
  • Robbery is the misappropriation through acts that imply force or intimidation in people.
  • Theft is misappropriation through acts that do not imply force or intimidation on things or people.

In the event of a claim, it is necessary to file a report with the police detailing the stolen objects and their value.

What area of the property should I include in the policy to be correctly insured? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

All the built area of the house, the garage and storerooms should be insured.

The Insurance Company will help you in obtaining this, using the address, directly from the Catastro (Land Registry).
If this does not exist or it is impossible to obtain it, you will have to provide it, including all those areas that may form part of the Buildings, including the house, garage and storerooms.
When doing this, bear in mind that the insurance does not cover the usable square metres (i.e. the "walkable" area of the house, including the wardrobes) but rather the constructed square metres (usable area plus "non-walkable" areas, partitions, walls, pillars, etc.).

Find out more

Calculate your insurance yourself if you are a customer or leave us your details and we will contact you.

Preguntas frecuentes

    What is the property and the content of home insurance? Is it necessary to be a Banco Santander customer in order to take out a home insurance policy?

My Home Santander Insurance

Icon / check Created with Sketch. Choose the model that best suits you.

Icon / check Created with Sketch. You can take it out if you are a home-owner or a tenant.

Icon / check Created with Sketch. 24-hour Home Assistance Service1 included

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