Don't miss out on anything! Enjoy a more complete digital experience

Basic steps for starting your digital experience

This is what you need to know to be able to check your accounts, cards, contract products online, resolve doubts and more.

1. Download the App

With the Santander App you can access all the services available in branch, wherever you are, always. Make your day-to-day easier. No queues. No travelling. All on your mobile.

2. Secure your mobile device

When you log in to the App, you’ll be prompted to secure your device. Once it’s secured, you’ll be able to authorise all your transactions on that device using your login details or biometrics (if enabled and if you’ve granted the App permission to use them). It’s faster and more secure, and we never store your biometric information.

If you don’t have a smartphone, don't worry. You can still log in to and use Online Banking at bancosantander.es, confirming your transactions with a one-time password (OTP) sent by SMS to your mobile phone.

3. Turn on notifications and customise your alerts

Enabling notifications lets you receive alerts about transactions made with your cards, accounts or loans. To receive notifications, you’ll need to accept the service when prompted to do so while installing the App. Once the App is installed, you can also enable notifications by opening the top-left menu and going to “Personal Area” > “App Permissions” > “Notifications”. To customise your alerts, open the top-left menu again, go to “Security and Passwords” and select “Configure your security alerts”.

If you’d prefer to enable them from your computer, log in to Online Banking, click the “Mailbox” icon at the top of the screen, then go to “Alerts” > “Notifications” and click the settings icon on the right-hand side. When you’re asked how you’d like to receive notifications for each alert, make sure “App notifications” is selected.

Click here to download a PDF on how to get started with your digital banking experience.

 

Next, improve your payment experience

Start by activating your cards to save time on a daily basis and enjoy the convenience by paying with your mobile.

4. Activate your cards

You can activate your cards on the Santander App or via Online Banking. In the overview you'll see the card and at the side you'll see the option "Start using" (in the App) and "Activate card" (on Online Banking). You'll need your digital signature (active and operational).

If you know your card's PIN you can also activate it by using it (for purchases of €50 or less) or by withdrawing cash from an ATM.

5. Link your cards to your mobile

You can quickly add your card to Apple Pay, Google Wallet or Samsung Wallet from our app. Access your private area and select the overview for the appropriate card. Click on "Add to Apple Pay", "Add to Google Wallet" or "Add to Samsung Wallet" and follow the steps. You'll need to input characters from your digital signature (active and operational). Here you can find more information on How to pay by mobile phone.

Final steps for getting the most out of your bank

7. Bring your paycheck, other income or self-employed quota

Have your income or self-employed quota paid directly into Banco Santander will allow you to make the most of functionalities for controlling your spending, your bills and subscriptions and in turn save bit by bit. Furthermore, it will grant you access to many products and services such as pre-approved loans Santander Renting and more.

To bring your salary to us, inform HR of your account number and ask them to deposit your salary in you Banco Santander account.

To bring your self-employed contribution, go to the Social Security website, look for access to the "Electronic Office" and click on it. Then, go to the "Contribution" section, in the "Citizens" menu, click on "Contribution", where you will find the "Direct debit". Identify yourself with your digital certificate or other system that allows you to verify your identity to start the process.