Online Security

Working every day to keep you safe

Enjoy peace of mind, thanks to our experts and cutting-edge technology.

Noticed anything suspicious?

Get in touch and we’ll help you.

+34 915 123 123 Emergency service available 24 hours a day, 365 days a year

Tools to help protect you

We offer a range of tools to make every interaction with the bank easier and more secure.

Santander Calls You

Santander Calls You is on hand to help you spot telephone scams. Whenever we call you, you’ll receive:

A notification in your Santander App.
An email with no links or attachments.

We will never send these alerts through other channels such as SMS or WhatsApp.

How do I use it?

All you have to do is enable notifications in your Santander App or Online Banking. You’ll receive the email automatically.

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Santander Key

With Santander Key, you can authorise your transactions securely and easily in the App. Online purchases, cash withdrawals from ATMs or mobile payments—everything confirmed using your fingerprint or facial recognition.

How do I activate it?

You can activate it directly in your Santander App, either from the home screen or by heading to “Security Settings”.

Learn more

Cyber Heroes

Using increasingly sophisticated techniques, fraudsters can spoof the phone number you see when they call you or even insert fake text messages into genuine conversations.

Test your knowledge in everyday situations with our interactive Cyber Heroes adventure.

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Cybersecurity tips

You have to fend off cyber criminals every day, so let us keep you informed to help you stay safe.

Never share your passwords

We will never ask you for security details or one-time passcodes.

Be wary of links

We will never send you links to log in to your online banking.

Be suspicious if you are asked to move your money

We will never ask you to move money to a “safe account”.

Have you received a suspicious communication?

Do not click on any links or download files.
Do not reply or share information.
Do not trust the sender or the number used for the call or message. They can be spoofed.
Be very wary if somebody is trying to pressure you.
Verify the information.

If you receive a suspicious communication claiming to be from Santander, be sure to forward it to:

If it is an email:phishing@gruposantander.es
If it is a text message: +34 638 444 542

More information

Our official channels

WhatsApp open in a new window

WhatsApp

X open in a new window

Instagram open in a new window

Instagram

Facebook open in a new window

Facebook

TikTok open in a new window

TikTok

Linkedln open in a new window

Linkedln

Youtube open in a new window

Youtube

Most common scams

AlertsHelpTips

Warning signs

Fraudsters pretend to be your bank, government agencies, family members or friends.
They contact you by phone call, email, SMS or WhatsApp using messages that appear genuine. Text messages may even appear within existing conversations.
They pressure you to act quickly because of some supposed emergency or threat.
They ask for money, bank details or verification codes.

How to stay safe

Be wary of unexpected urgent messages.
Do not send money or share information.
Verify the person’s identity by contacting them through an official or familiar channel.
AAlways access websites or apps directly through official sources, not via links you receive.

What to do if someone is impersonating Santander.

Warning signs

Products, flats or rentals are advertised at unusually low prices.
Fraudsters use fake adverts on genuine websites or platforms.
They ask for quick payments, deposits or reservation fees upfront.
They try to move the conversation or payment outside the official platform.

How to stay safe

Be suspicious of prices or discounts that seem too good to be true.
Access websites by typing the address directly instead of using links in adverts.
Check reviews and verify the seller, property or landlord.
Use recognised platforms and stay within them when making payment.

Protect your transactions with Santander Key.

Warning signs

They promise guaranteed returns or quick profits.
They pressure you to invest immediately or keep the investment secret.
• They sometimes promote their bogus investments using fake adverts featuring celebrities on social media.
• They may even offer an initial return as bait to encourage you to invest more.

How to stay safe

Be very wary of unsolicited offers or unknown platforms.
Research the company and check independent reviews.
• Consult a financial adviser before investing.

Warning signs

They reach you via email, messages, adverts, websites or phone calls that appear to come from genuine services.
They imitate invoices, documents, updates, games or well-known apps.
Sometimes, after downloading them, your device becomes slower or starts behaving strangely.

How to stay safe

Download only from official stores and verified websites.
Do not open unexpected files or links.
Keep your devices up to date.

Warning signs

You are contacted with a job offer out of the blue.
They ask for personal information or upfront payments (to cover training, materials or visas).
They offer immediate employment or very high salaries without a clear recruitment process.

How to stay safe

Research the company and check independent reviews.
Check the email address and contact details carefully (scammers use fake addresses).
Ask someone you trust if something does not seem right.