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Banco Santander
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Banco Santander and its commitment to Accessibility

At Santander Spain, we are committed to ensuring that all properties, channels, products, and services currently offered to customers progressively include the physical, visual, auditory, and cognitive accessibility requirements established by the regulatory framework. Likewise, we commit that all new implementations will be based on universal design and maintained throughout their entire lifecycle.

Banco Santander has defined a Digital Accessibility strategy that sets the roadmap with objectives and actions to guarantee the best accessibility on our channels. Thanks to our strategic plan, we have obtained the “AENOR 360º Commitment Certification.”


View certification

You can contact us by calling 915 123 123 or send an email to: accesibilidad@gruposantander.es. We will be happy to carry out the necessary procedures to assist you!

Accessibility in our customer service channels.

  • Digital: we work to ensure that the most commonly used operations by users are accessible, including improvements such as: high color contrast, screen reader, option for larger font size, etc. This way, we minimize barriers for everyone on Public Web, Customer Web, and Personal App.
  • ATMs: we work so that the screens of our ATMs are designed to be accessible through high color contrast, font size, and clear texts. Additionally, we incorporate voice guidance options for visually impaired people.
  • Contact Center: we have specialized agents for visual, auditory, or comprehension accessibility services. Also, we provide sign language interpreter video call service on digital channels.
  • Branches: most of our branches are physically accessible, with at least one service desk adapted for people with reduced mobility. We also have other measures such as floor guidance, magnetic induction loops, and support seats. This allows all our customers to access our services comfortably and independently.
  • Clear language: we are working on our contracts and product sheets to make them more understandable with adaptation to plain language (equivalent to B2), as well as reviewing their format and readability.

Accessibility Statements

Banco Santander, in collaboration with Ilunion Accessibility, actively works to make our digital assets increasingly accessible. The links below redirect you to Ilunion Accessibility’s audit results reflecting the level of compliance achieved.

Banco Santander Spain Public Website

> WCAG – WAI 2.2 normative declaration by Ilunion (accredited on 03/25/2025) View certification


Santander Spain App - Personal - IOS

> UNE EN 301 549:2022 normative declaration by Ilunion (accredited on 04/14/2025) View certification



> Usability and Accessible UX Declaration (accredited on 05/30/2025) View certification


Santander Spain App - Personal - Android

> UNE EN 301 549:2022 normative declaration by Ilunion (accredited on 05/28/2025) View certification



> Usability and Accessible UX Declaration by Ilunion (accredited on 05/30/2025) View certification


Accessibility in ATMs

> UNE EN 301 549:2022 normative declaration by Ilunion (accredited on 06/20/2025) View certification


Customer Website

> Accessibility statement dated 06/11/2025 View PDF

Shall we talk?

If you want more information, visit any of our branches.

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