Our commitment to your security

So that you can use online banking with peace of mind and thanks to our commitment to your security, we have this range of security systems::

Access code and electronic signature

Your Tax Identification Number (NIF) is your access identifier to use Banco Santander's remote channels. The access code is your password.

It is important that you are very careful with this information and do not share it with anyone, since it is the key that 'opens' your accounts.

The electronic signature is the password you will need to sign operations and arrange products. It is an additional level for your security.

 Remember that at Banco Santander we will never ask for your complete electronic signature, just random positions to identify you. If you receive a request on our behalf to reveal any of these details, be suspicious. Contact us to verify its authenticity. 

One time password

The One Time Password' (OTP) is a additional level of security with which Banco Santander guarantees the security of some sensitive operations. This password will be sent to your smartphone with a message, it will be a unique password to ensure that it is you and not someone else who is ordering the operation. Keep your mobile phone information updated, as this is the means that Banco Santander uses to send you the passwords. Give us your new phone number if you have changed it.

By logging in to your online banking you will be able to check statements and supporting documents. In this manner you will be able to detect any suspicious movements or transactions that you are sure you have not authorised. If this is the case, please contact us.

Additional security in electronic and online banking

We fulfil our commitment to your security to the letter. To protect your money, at Banco Santander we use the following tools:

EARLY DETECTION METHODOLOGY FOR FRAUDULENT OPERATIONS

We apply fraud monitoring. This means that we may occasionally contact you if we need to confirm whether an operation has been ordered by you or if it is a case of identity theft. If we are unable to contact you to confirm the authenticity of an operation, we will proceed to block it until we have all the necessary information.

At Banco Santander we protect our systems and your accounts to the highest level, but you must also protect your online world. To do so, here is a series of basic online security tips to protect yourself. Don't be caught unaware!

How can you know if you are browsing on a secure website?

To be sure you are browsing on a secure website you have to check the following data

• Verify that the website starts with https:// and not the usual http://.
• Look for the closed padlock symbol, which is synonymous with a secure website
• Secure Socket Layer. Secure websites (Banco Santander among them) have Secure Socket Layer (SSL) certificates, to encrypt the most sensitive areas of our systems.