Shopping on the Internet, more secure from now on.

The introduction of SCA (Strong Customer Authentication) is a regulatory change introduced into current legislation governing the provision of payment services and electronic payment transactions. The change is a reinforcement in the security of purchases made over the Internet and mainly affects the way in which some transactions were validated up until now (through a key sent to the customer's mobile phone) and introduces a reinforced and even more secure process for customers.

Will this change apply to all purchases?

No, some purchases will not require authentication, either because of its low amount, its risk of fraud or the application of any exemption allowed by the regulations.

And what will I have to do to continue making online purchases with my card?

First, you will have to havean active Digital Banking contract.If you do not have or do not remember your password, you can recover ithere.

If you have the Santander app,you can confirm your purchases withSantander Key*simply using yourfingerprint or facial recognition.

It's as easy to use as paying in bricks-and-mortar shops:

1. When you make a purchase that requires authentication,you will get a message on your mobileand you have totap itto access Santander Key.
2. Check the details of the purchase and, if they are right,confirm itby validating it with your fingerprint, facial recognition or password.

Much easier, right?

To enjoy the best online shopping experience, make sure you have thelatest versionof theSantander app,identify thedevice as secureand ensure notifications areactivated.Otherwise, you will receive an SMS on your mobile phone with a link you will need to access to verify your identity by entering your online banking or Santander app access code.

*To confirm the transactions using your fingerprint or facial recognition, you will need a mobile device with biometrics. If you don't have one, you can continue to perform transactions using your access code.