Find the solution that you are looking for as quickly as possible

If you have any questions, queries or issues, you can contact us through a number of different channels so that we can help you.  


Do you have an emergency?

If your card has been stolen, lost, or fraudulently used with your digital keys, find out more here to block it.




If you want an answer to your question straight away, then please take a look at this section.

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Online Form

If you are looking for convenience, then get your answer online. Your issue will be handled by a specialised team.

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Personal Contact

If you would like to resolve your issue over the phone or in a branch, then this is the option for you.

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Option 1: FAQs, solve your doubt right now

  • Find answers to your transaction queries and get technical support, product information and more.
  • Available 24 hours a day.
  • Log in from the Santander app or via Online Banking.

Option 2: Online form, contact a specialized team



  • The most convenient way to get a response.
  • You will be able to communicate with us what you need, with no character limit.
  • With the commitment to inform you within 2 working days.

Option 3: Personal contact, solve your doubt with a manager

If you would prefer to resolve your question or issue with a manager. You can get help over the phone or by coming into a branch.



Telephone service

You can contact us on 915 123 123, Monday to Friday, 9 a.m. to 7 p.m., except national holidays. We will be happy to do whatever it takes to help you!

In-branch service

Our team in offices is also at your disposal. We recommend that you make an appointment.

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