How can I access the Administratin Portal of my Virtual POS?
You can do so at the following LINK: https://canales.redsys.es/santander with the username and password that you receive in your welcome email
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ADMINISTRATION PORTAL
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How can I access the Administratin Portal of my Virtual POS?
How can I recover my access code if I lose it?
You can do so in the Administration Portal, clicking on "Forgotten your password?"
How can I see a summary of the transactions made at my POS and export the file for reconciliation?
In the Administration Portal (https://canales.redsys.es/santander), go to the "Enquiries" section and you can see information from the last 360 days in 30 day intervals. You can enter different search criteria for the transactions made, such as the date, type of transaction, order number, amount or transaction result, among others. You can export the information in a spreadsheet or PDF.
How can I make a partial or full return from my Administration Portal?
The Virtual POS allows you to make partial or total returns, giving the operation more agility. In your enquiry's list of transactions, you can make returns on your sales by clicking on the "<<" icon in the options column. Then specify the amount to be returned in euros and click "OK".
How can I see the totals?
You can run a search in the totals section of the Administration Portal according to the desired criteria. The results that are displayed on the screen are in table format broken down by card brand or by the list of totalisations.
How can I do the cash closing in a Virtual POS?
The closing is automatic and done by default every day at 10:30 p.m. Once registered, there are different totalisation times that the merchant can request if they wish to change: 12:15 a.m. And 2:00 p.m. To change the time, you can call the Santander POS Support Telephone Number on 91 050 34 04 or go to the Administration Portal. There is also the option to set up a manual close, assigning the users selected by the merchant. It must be considered that if the merchant choses this manual alternative, if the close is not done, the payment will not be made in the account.
How to make a MOTO sale from the Administration Portal.
Go to the Administration Portal and enter the mandatory data (card number, expiry date, CVV code and amount) in the manual transaction tab and click on "Make Manual Payment" to execute the authorisation.
Shall we talk?
If you have any questions, call the 24/7 Santander POS Helpline.
910 503 404
Preguntas frecuentes
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How can I recover my access code if I lose it?
How can I access the Administratin Portal of my Virtual POS?
What are the Venta + Services?
These are services that improve the quality of the service you offer your customers while helping you to increase your sales.
CARD TOKENISATION
Makes it possible to code your customers' payment information to give them more security and streamline their future purchases.
How to securely tokenise a card from a customer file in the Administration Portal.
First go to the Administration Portal, customers module, go to "customer management" and fill in the "Customer file" form with the mandatory fields (name, surnames, ID document, email type). Once the file has been created at the top of the form, the Credit card option is enabled. You can enter the required card number information, expiry and CVV. A transaction will be recorded to validate the card and automatically generate the return. It is completely transparent for the customer and does not have any accounting effect.
SUBSCRIPTIONS
If your business is based on recurring payments, you can automatically manage it with the subscriptions.
How to schedule a recurring payment from my Administration Portal.
You need a customer file with at least one registered and tokenised card. Then follow the steps to programme a recurring payment.
- Access the customer module from the Administration Portal.
- Go to “Pagos programados” [Scheduled payments] and click on the “Nuevo pago programado” [New scheduled payment] button.
- Search for the customer by ID, ID document, name, email address or telephone number to which you want to assign the recurring payments. Fill in the plan details in the form: Plan name, description, scheduling reason (subscription or deferred payment: split a specific amount into x instalments), plan type (you have five different customisation options), total amount, payment period (start and end) and assign the payment recurrence (daily, weekly, monthly or annually). At the end you just have to confirm the creation of the plan.
- In the scheduled payments panel you can manage the scheduled plans (changes, new, cancellations, etc.).
RISK MANAGEMENT
Set up the rules to reject, report or authenticate transactions according to the selected parameters
PAYGOLD
Charge your home deliveries via mail, whatsapp or mail.
How do I send a Paygold payment link from my Administration Portal?
Access the portal and click on the Paygold tab. Fill in the form with the order code, amount, expiry date, language and buyer's details. By doing this you will receive the delivery confirmation.
How do I contract the Venta + Services?
You can contract them by sending an email to ventasvirtual@gruposantander.es or call 91 050 34 04 (option 2)
Shall we talk?
If you have any questions, call the 24/7 Santander POS Helpline.
910 503 404
Help with integration
What integration methods does the Virtual POS have?
We offer you several integration methods depending on the casuistry of your business, from simple methods to start transacting, such as the shopping cart, or options that allow enhanced customisation of the payment page such as Insite, Webservice and Redirection.
Where can I find up to date implementation guides?
You can find them on the Support page.
I need help integrating the POS in my online store
We have a specialised team to help you with the integration and resolve any issues that may arise. You can send them an email to ventasvirtual@gruposantander.es or call 91 050 34 04 (option 2).
Shall we talk?
If you have any questions, call the 24/7 Santander POS Helpline.
910 503 404
What is the "Good web practices manual"?
The Visa and MasterCard card brands ensure the security and proper use of the tools that allow the acceptance of cards, both in a physical environment and on the web. In the latter case, in order to enable payment through cards, they require a series of features on the web that guarantee the correct use of the service. They are all included in this manual.
Shall we talk?
If you have any questions, call the 24/7 Santander POS Helpline.
910 503 404
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