Cómo usar tu TPV Libre Santander

Setting up your free POS

Download the Free POS on your mobile phone or tablet at:

Turn on the POS by pressing the ENCENDIDO button.
The message “Esperando conexión Bluetooth” [Waiting for Bluetooth connection] will appear, which means that you can link it to your mobile phone or tablet.
If the Free POS is already linked or you want to link it to another mobile phone or tablet, you have to delete the existing links by:

Press the YELLOW button and then the GREEN button.
Select "borrar vinculos" [delete links] and then GREEN.
The "Pinpad no vinculado" [Pinpad not linked] message will appear.

Activate Bluetooth on your mobile phone or tablet so that it is visibly displayed.
Select the name of the POS. If you don't have an assigned name, select s//: serial number. The serial number is on the back of the device.
Press the GREEN button to accept the Bluetooth request on the POS and then on your mobile and tablet.
Both devices are now linked. The Santander logo will be displayed on the POS screen.

Don't forget that the Free POS turns off after just a few minutes of being inactive to save the battery. Remember to always have the battery charged to avoid deconfiguration.

Do you have an Android device?

Do you have an iOS device?

Shall we talk?

Shall we talk? If you have any questions, call the 24/7 Santander POS Helpline. 910 503 404

WE CAN CALL YOU

Make a sale

Enter the amount to be charged in the FREE POS application, click on the icon and select the payment method.

If you want, you can enter a sale reference for more control with an extension of 4 to 12 alphanumeric characters.

With the card payment, the amount is shown on the card reader:

Pass, insert or swipe the card.
The POS will ask the customer to enter their PIN. Then press the GREEN key.
If the card is not euro, the payment is offered in its currency with that day's exchange rate. The customer must be who decides whether they want to pay in euros or in their currency.
If the transaction is authorised, you will see a confirmation message on both devices, your Free POS and your mobile or tablet.
The payment receipt will be shown in the application. Send it to the customer by email or SMS, or print it if the have a printer set up.

It is only possible to send an SMS if your mobile phone or tablet has a SIM card.

The email will be sent from the email account that you have set up on your mobile or tablet.

With a cash payment, enter the amount that the customer gives you and the application will calculate the change.

Make a return

In the FREE POS application, click on the Extracto [Statement] option.
Search and find the sale to be returned to see the information.
Press the DEVOLVER [return] button in your app and enter the amount to be returned.
Press the ACEPTAR [OK] button and you will see a confirmation message.

FREE POS allows you to make a partial return, giving the operation greater agility. For example, if a customer buys three items and returns one, just enter the amount to be returned and it will be deducted from the initial sale.

Bare in mind that the FREE POS only allows returns to be made for a card sale.

Shall we talk?

Shall we talk? If you have any questions, call the 24/7 Santander POS Helpline. 910 503 404

WE CAN CALL YOU

See transactions

Click on the Extracto [Statement] option in the app. You will see the transactions from the last 30 days.
For an advanced search, click Buscar [Search] and filter the information by reference, order, date, payment method and transaction type.
If you want, you can share your search by email in PDF format by selecting the "Compartir" [Share] button.