What POS do you have

Find the answers here to your questions about how you can set up your Santander POS, make sales and returns and make enquiries.

Physical POS

Learn how to set it up and use it.

Icon / Plus Created with Sketch.

Free POS

Download the application and get paid from anywhere.

Icon / Plus Created with Sketch.

Virtual POS

Familiarise yourself with the Management Portal and best practices.

Icon / Plus Created with Sketch.

Telephone POS

Find out how to manage your Telephone Sales POS.

Icon / Plus Created with Sketch.

Responses to the most common questions

Here you can see the services you have and the ones you can contract, as well as FAQs.




I have lots of sales with foreign cards

If you have many international customers, the DCC Multi-Currency Service is for you. See the benefits that the Multi-Currency Service has for you and your customers.

I want to attract customers with my offers

Thanks to Santander ZOne, the Santander app becomes a showroom to show our customers your offers. With this free tool you can attract more customers to your premises or online store to help you see more. Find out about Santander ZOne.

I want to charge with different cards

By default, the Santander POS admits the most requested payment methods (Visa, MasterCard, JCB, UPI, Discover, Google Pay, Apple Pay and Paypal). You can also add American Express which will help you to get closer to your foreign customers. To do so, speak with your closest Santander branch.

Service offered by and subject to prior approval from Getnet Europe, Entidad de Pago, S.L.U.

My POS has connection problems

You can call the Helpline 91 050 34 04 and mark option 1 and a technician will help you.

I need more rolls of paper for my POS

You can request them free of charge at any Santander.

I need to see a summary of the transactions made on my POS

Access your POS section of Online Banking or the Santander App. There you will have all the information to manage your POS.

I want to change my rate

Go to your Santander branch where your advisor will help you chose the rate that best adapts to your level of turnover.

I have to deactivate a POS or order an additional POS

You can do either of these two actions by calling our Santander POS Helpline 91 050 34 04 and mark option 3.

You must notify us about any change of address, bank account or any other information

You can call our Santander POS Helpline on 91 050 34 04 and mark option 3 to update your personal information and your business information.

I need to request additional stickers with the admitted cards

You can order them by calling our Santander POS Helpline 91 050 34 04, option 3.

Service offered by and subject to prior approval from Getnet Europe, Entidad de Pago, S.L.U

Wireless online or telephone

I have a POS for my physical store and I'm going to open my website

Learn more about our TPV Virtual to contract the payment gateway for your online store or call the Santander POS Helpline 91 050 34 04, where our team of eCommerce specialists will help you design the best payment solution for your online business.

I want to do home deliveries and activate my POS to accept telephone payments

To do so, you have the Paygold, that allows you to accept payments for your orders or reservations with the highest level of security. You can also call the Santander POS Helpline on 91 050 34 04, option 2, and our team of specialists will help you to contract it without leaving your business.

I have a moving business without a fixed location and I need a wireless POS

If you have a moving business, the ideal POS are the GPRS POS or the Free POS, which allow you to manage your business on your mobile. Visit your closest Santander branch and the business advisor can advise you on the model that best suits your needs.

Service offered by and subject to prior approval from Getnet Europe, Entidad de Pago, S.L.U.

Always Connected

If you also think that people come first and then everything else, and that being digital is not an end but rather a means, then we are connected. At any time. However you like. Wherever you want.

Easier with your Online Banking

Organise the day-to-day running of your company from your mobile device. Intuitive, simple and agile.

Become a customer

Manage your company wherever and whenever you want

  Information. Check the continuously up-dated positions and access the supporting documents for each movement.

  Flexible. Assign different access profiles with different roles.

  Convenient. Leave operations pending signature and resume them whenever you want.

  Query. Check your correspondence using the Online Banking mailbox.

Advantages for you and your business

Use an advanced search engine to find public grants available for your business and help your company grow abroad with the solutions offered by Santander Trade.

Why switch to Online Banking?

Every day you face new challenges in the management of your company: be more effective, increase profitability, attract customers ... We know it’s not easy, which is why we want to make your company's day-to-day easier with Online Banking.

All about Online Banking

You might be interested in