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Cyber criminals use multiple techniques to steal our personal details and login details, such as our ID number, passwords, confirmation codes and OTP codes sent via SMS.
If you have fallen victim to one of these cyber attacks and you have given out your information or you notice suspicious activity on your accounts, call the Superlínea immediately so that we can minimise the consequences.
phone Superlínea 915 123 123
Likewise, if you receive a suspicious call, SMS or email from what appears to be Santander but you're unsure, contact us and we'll help you to find out if it is fraudulent:
email If you receive an unexpected email from Santander asking for your details or asking you to download a file, forward it to firstname.lastname@example.org and do not complete the requested action. It could be a phishing attack.
mobile If you receive an unexpected SMS from what appears to be Santander, asking you to open a link, forward it to 638 444 542 and do not provide any details or download any files.
phone If you receive an unexpected call from what appears to be Santander asking you for personal or confidential data, such as passwords, keys or codes, do not provide this information. You should hang up and contact us via an official channel. Call Superlínea: 915 123 123.
If you do not recognise any transactions on your card statements, you can now use our new fraud reporting system, where you can open a case and track it, including disputed transactions (for recognised transactions, such as a duplicate or a purchase you never received).
How is it done? It's simple!
By taking these precautions not only will you prevent your details, passwords and money from being stolen, but you'll also help us to stop cyber attacks and alert our customers.
email Forward the email: email@example.com
phone Report suspicious calls or transactions: Superlínea 915 123 123
mobile-message Forward the SMS: 638 444 542
In case you receive a phishing attempt from another company, here is what you can do:
You can call 017 free of charge, or contact them through their website: https://www.osi.es/
We tell you the steps to follow to help you improve the protection on all your devices.
Pay attention to the information you share on social media and by phone. Don't trust anyone you can't identify.
Do not fall into the trap, reconsider messages that raise urgent situations or offers that are difficult to turn down.
Learn how to break the habit of having the same password, or similar ones, for all your online accounts.