Online Security

Think before you click or reply

Do not fall into the trap, reconsider messages that raise urgent situations or offers that are difficult to turn down.

How to detect possible fraud

1

You don't know the sender of the email

Move the mouse over the email address or reply to the email to see the real sender. Next, check if the address is spelled correctly, whether the domain is trustworthy and if it corresponds to the name of the person who sent you the email.

2

If you are asked to click, download or reply with information

Be careful of emails or messages that ask you to click a link or download files, as these could be phishing attempts.

3

If there is a lot of urgency

Fraudulent emails, calls or messages often ask you to act quickly. For example, they will request your information to give you a prize as soon as possible, have benefits as a customer or resolve a security problem.

Carousel navigation

1

You don't know the sender of the email

Move the mouse over the email address or reply to the email to see the real sender. Next, check if the address is spelled correctly, whether the domain is trustworthy and if it corresponds to the name of the person who sent you the email.

2

If you are asked to click, download or reply with information

Be careful of emails or messages that ask you to click a link or download files, as these could be phishing attempts.

3

If there is a lot of urgency

Fraudulent emails, calls or messages often ask you to act quickly. For example, they will request your information to give you a prize as soon as possible, have benefits as a customer or resolve a security problem.

Carousel navigation

Examples of how to recognise cases of identity theft

Phishing

Look at this example, you open an email claiming to be from your electric company. It asks you to click on a link to access your personal area, where you have to confirm your bank details. The tone is urgent because there seems to be a security problem. Take a few seconds to think and don't click on the link, as it could be a phishing attempt. In that case, contact your electricity company through its official channels or report it by forwarding the email.

If you want to know more about phishing and how to detect a possible fraudulent email, click on the following link.

Vishing

You suddenly receive a call posing as your bank. The subject seems serious and you listen carefully while they tell you that for security reasons they need to quickly check some data on your customer file. It could be a case of vishing, a form of phishing through voice calls. If it happens to you, take a few seconds to think and if you are not sure, do not answer. You can always contact your bank through its official channels, website and app or go to a branch where they will answer any questions.

Remember that at Santander we will never ask you to provide us with full access codes to Online Banking.

Smishing

You receive an SMS (text message) informing you that a purchase has been made with your card in a store, but it was not you, so you are worried. In the text they tell you to click on a link to fix it. Think twice: it could be an attempt at smishing, a form of phishing via SMS. To rest easy, you can check the movements of your bank account or call your entity directly.

Learn about our other tips to be secure online

Protect your information and your equipment

We tell you the steps to follow to help you improve the protection on all your devices.

Discover more

Be discreet online and in public

Pay attention to the information you share on social media and by phone. Don't trust anyone you can't identify.

Discover more

Keep your passwords safe

Learn how to break the habit of having the same password, or similar ones, for all your online accounts.

Discover more

If you think it find is suspicious, then report it.

Cyber attacks can appear in many ways, do not let your guard down and report any suspicions you may have.

Discover more

Carousel navigation

Protect your information and your equipment

We tell you the steps to follow to help you improve the protection on all your devices.

Discover more

Be discreet online and in public

Pay attention to the information you share on social media and by phone. Don't trust anyone you can't identify.

Discover more

Keep your passwords safe

Learn how to break the habit of having the same password, or similar ones, for all your online accounts.

Discover more

If you think it find is suspicious, then report it.

Cyber attacks can appear in many ways, do not let your guard down and report any suspicions you may have.

Discover more

Carousel navigation