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Banco Santander
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My card does not work

If your credit or debit card does not work, it may be due to one of three causes:

  • It has not been activated

You can check whether your card is activated from the Santander App or Online Banking:

  • In the App, from your Global Position, locate the card and press the "Activate card" button.
  • In Online Banking, select the option “Accounts and cards” in the top menu and choose the card you wish to activate.

  • It is damaged

Magnets on purses and wallets, rubbing against other cards, contact with your mobile, etc., can damage bank cards. If this has happened to you, freeze the card by entering the Santander App or Online Banking:

  • In the App, from your Global Position, locate the card and tap on it, enter "More options" and press the "Block card" button.
  • In Online Banking, select the option “Accounts and cards” in the top menu and choose the card you wish to freeze.

Once this step is done, we will send you a new card to your address.

  • You have exceeded the card limit

If you have exceeded the limit set for your card, you will not be able to use it. You can increase the limit of your debit or credit card from the Santander App or through Online Banking.

  • In the App, from your Global Position, locate the card and tap on it, go to "More options" and press the "Modify limits" button.
  • In Online Banking select the option “Accounts and cards” in the top menu; choose the card and click on “Change limits”.

Remember that if you want to extend the limit of your credit card, you can do so depending on the amount you have pre-granted.

If you are not able to make an online purchase with your card and it is not due to any of the above reasons, check whether you have registered your mobile phone in the Santander app as a secure device.

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