Code of Good Practices

* Applicable to debtors who are at risk of vulnerability according to the provisions of RDL 19/2022, the Agreement of the Council of Ministers of 22 November 2022 and the Council of Ministers of 27 December 2023, taking into account, among others, their family income and the evolution of their mortgage effort.

If you require support in managing your application, please call us on (+34) 91-600-8888.

Cirscumstances relating to the title holder

4. Income. The income of members of the household must not exceed:

• 4.5× IPREM (Indicador Público de Renta de Efectos Múltiples – benefits index).
• 5.5× IPREM: Household members with a degree of disability of 33% or more, dependency or illness that prevents them from being able to work.
• 6.5× IPREM: Mortgage borrowers with cerebral palsy, a mental health condition or an intellectual disability to a degree of at least 33%, with a physical or sensory disability to a degree of at least 65%, or a serious illness that prevents them from working.

5. Vulnerability. In the four years leading up to the application, the household must have experienced:

1. a significant change in their economic circumstances in terms of the financial strain on retaining access to the residence; where it assumes that the mortgage burden on household income has been multiplied by at least 1, 2 or,
2. unexpected family circumstances of particular vulnerability (disability, dependency, serious illness that makes it impossible to work, victim of gender-based violence, human trafficking or sexual exploitation).

6. Payment-to-income ratio. The mortgage repayments must exceed 30% of the net income of all household members combined.

If you require support in managing your application, please call us on (+34) 91-600-8888.

If you require support in managing your application, please call us on (+34) 91-600-8888.

In order to evaluate the application, a copy of the completed original documentation must be provided, as outlined in the certifying documentation checklist. To avoid unnecessary delays, the applicant must be especially careful to ensure that all the necessary documentation is gathered and submitted following the steps outlined in the How to apply tab.

The following documentation must be submitted in order to ascertain whether the applicant is at "risk of vulnerability":

1. Income received by household members
   • Certificate of income and, if applicable, certificate relating to the imposition of the Wealth Tax issued by the Spanish Tax Agency or the relevant autonomous body, covering the previous fiscal year.
   • Documentation certifying any social wages, minimum guaranteed income, minimum subsistence income or equivalent social assistance provided by the State, Autonomous Regions or local authorities.
   • For self-employed workers receiving government subsidies due to a lack of work, the certificate issued by the supervising body detailing the monthly amount received.
   • Last three payslips.
   • Certificate issued by the entity in charge of subsidies detailing the monthly amount received in the form of unemployment benefits or subsidies.
2. Number of people living at the property
   • Family record book or document certifying registration as a common-law partner.
   • Certificate of registration relating to the people registered at the property, outlining the situation at the time of submission of the certifying documents, as well as the situation for the previous six months.
   • Declaration of disability, dependence or permanent inability to work.
3. Ownership of the property
   • Ownership certificates issued by the Land Registry in relation to each member of the household.
   • Deeds of sale for the residence and the deed for the creation of the mortgage guarantee, as well as any other documents certifying in rem or personal guarantees established, if applicable.
4. Debtor's declaration
   • Declaration by the debtor that he/she meets the requirements to be considered as belonging to the exclusion threshold, according to the method approved by the committee set up to monitor compliance with the Code of Good Practice (included in the application form).

If you require support in managing your application, please call us on (+34) 91-600-8888.