Bank account transfer service

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Transfer your account from another bank and we'll handle the rest

If you're looking to switch to a Santander account and you still don't know how, we can help you through our bank account transfer service!

A TOTALLY DIGITAL PROCESS

In less than a minute's time, you'll have completed your transfer request.

HANDLED IN JUST A FEW SIMPLE STEPS

Select the Santander account in your name that you want to switch to.
Provide us with the details of your account with your other bank.
Select what you want to transfer to Santander – the whole account, direct debt payments, income, transfer orders or balance – and request these to be cancelled for the account with the other institution.
Choose a transfer date, bearing in mind that it is not an immediate process. We need a minimum of 13 business days from the signing of all account holders to be able to carry out all the procedures.
Review and confirm the operation that you just carried out. And that's it!

A SECURE PROCESS

We'll take care of handling everything quickly and totally securely, with no need to involve your other bank.

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MORE INFORMATION

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Bring your account to Santander

Learn all about the account transfer service, with which we will take care of managing your receipts.

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We handle the following services free of charge:

When processing account transfers, we'll take care of:

Notifying the companies issuing your bills (utilities, phone etc) of the change to the new account.
Registering and proceeding under the same terms (frequency, amount etc) as you would with your other bank for periodic transfers for which you are the payer.
Requesting your balance as well as the cancellation of your account from your other bank.
Notify income payers of your new credit account.

We keep you informed of any changes in processing your application.

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FAQs about transferring bank accounts

What does the bank switching service involve?

This is a service through Iberpay to facilitate the transfer of customers' bank accounts from one bank to another, online and without having to involve your other bank.

All you have to do is complete the dates on this form and sign the request and we'll take care of all the rest. You can set up what you want to transfer: direct debit payments, periodic transfers and standing orders, bringing your balance over and even cancelling your other account.

Will Banco Santander or the source institution charge me fees and expenses for using this service?

This service is totally free; we don't charge fees for handling this.

Do I need to take any additional steps?

Some receipt issuers will not allow us to do this for you. Should this occur, you must notify the issuing entity of your change of credit account.

For regular incoming transfers, we need you to select the holder of the account receiving each one and inform us if one of them is a general Social Security pension scheme. If it is not one of these types of pension scheme, you must provide the payer's email address to us.

Who has to sign the request to switch banks?

It is essential that the request be signed by all account holders. In addition, the account with your other bank must have the same holders as your account with Santander. If these are not the same, the original bank will reject the transfer request.

How long is the process?

The transfer is not immediate. You will need to allow us some time. Regulation establishes a period of 13 working days, starting from when all holders have signed the request.

Will the account that I have with the other institution be cancelled?

Certain minimum requirements must be met in order for us to bring over the account from another bank. To be able to make the request, you must be the holder of the original account and destination account, and must not have any outstanding balance to be collected by another entity or on products (for example, on a mortgage) linked to the account that you want to cancel.

How do I make an account switch request?

Go to the bank switching service in your online banking or go to any of our branches, where you will fill in the following form.

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