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Banco Santander
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SPECIFIC INFORMATION ON DATA PROTECTION FOR HEIRS AND BENEFICIARIES. PROCESSING OF THE EXECUTION OF WILLS

1. Any personal data (hereinafter the "data") that an individual may furnish to Banco Santander, S.A. (hereinafter the "bank"), including the data of any third party involved in an inheritance (heir and/or beneficiary), (hereinafter, respectively, the "applicant" and the "party involved", and, jointly, the "data subjects"), in relation to the processing of execution of a will, will be processed by the bank as the data controller, primarily for the following purposes and in accordance with the legitimate interests indicated:

  1. Arrangements for execution of the will concerned, and all action concerning award and distribution of the inheritance. This processing is necessary for executing the will.

  2. Provision of the personal data set out in the documentation supplied for execution of the will for Santander Pensiones SA EGFP, for Santander Previsión 1, E.P.S.V., for Santander Previsión Colectiva, E.P.S.V., for Allianz Popular Pensiones, E.G.F.P. S.A.U., for Europrevisión, E.P.S.V., for Europrevisión Colectivos, E.P.S.V., for Santander Seguros y Reaseguros Compañía Aseguradora, S.A., for Santander Vida Seguros y Reaseguros, S.A., for Santander Generales Seguros y Reaseguros, S.A., and for Popular Vida 2020, Compañía de Seguros y Reaseguros, S.A.U., if you have taken out products with these management entities or insurance companies, sold or distributed by Banco Santander S.A, to enable wills to be executed, in addition to any insurance claims and collections on pension plans. This processing is necessary for executing the will.

  3. If applicable, considering the type of request made and by virtue of the provisions in applicable regulations in the area of prevention of money laundering and financing of terrorism, the bank may process the data subjects' data so they can make the pertinent statement to the authorities under the cases established for the purpose with regard to transactions involving cash, banknotes and cheques made out to the bearer. This processing will be performed in compliance with a legal obligation, compliance with which is the bank's responsibility.

  4. The prevention, investigation and/or discovery of fraudulent activity, including possible transmission of data on the data subjects to third parties, whether or not Santander Group companies. This processing is required to satisfy the bank's legitimate interests.

  5. Anonymisation procedures, after which the bank will no longer be able to identify the data subjects. The purpose of this processing is to use the anonymised information for statistical purposes and for creating standard behaviour models. This processing is necessary to satisfy the legitimate interests of the bank.

  6. Satisfaction surveys on this will management service and/or the service provided, whether or not by electronic means, with no interest in the identity of those interviewed in order to extract relevant and pertinent information, to enable you to freely choose to reply to the survey by identifying yourself, or anonymously. This processing is necessary to satisfy the legitimate interest of the bank, depending on the outcome of the surveys, in improving the quality of the will management service.

With regard to processings (iv), (v) and (vi), data subjects may exercise their right to object by contacting the bank's data protection officer/privacy office, as described in point 3, explaining the reason for their objection, bearing in mind that in the event of any objection to purpose (vi) they must state the reference "Surveys".

Any data furnished to the bank by data subjects for the exclusive purpose of managing collection of pension plans, life insurance and savings insurance will be processed by the bank as the data processor of the insurance companies and pension plan entities, in accordance with the instructions received, and only for the purposes of collection and provision for them.

Under no circumstances will the bank process or store data in relation to health, or any other information that may be supplied by data subjects to process a claim for own means, and the insurance companies and/or management entities receiving the information are the controllers of your data.

2. The bank may provide the data for third parties in the following circumstances:

  1. Competent public bodies, judges and courts, when the bank is legally obliged to provide them.

  2. Third-party service providers may occasionally have access to the data subjects' data on behalf of the bank (e.g. technology and software service providers/call centre service companies/professional services firms). These providers include Salesforce Inc., a company located in the United States with which the bank has signed standard contractual clauses.

3. Data subjects have the right to access, rectify, erase, object to or request the restriction of certain processing. They also have the right to insist on the portability of their data, to object to being the subject of decisions solely based on automated processing and, in general, to check any matter related to the processing of their personal data with the data protection officer/privacy office of each of the companies, as listed below:

  • In relation to the bank: by e-mail to privacidad@gruposantander.es or by post to calle Juan Ignacio Luca de Tena 11-13, 28027 Madrid.
  • In relation to Santander Asset Management, SA, SGIIC and Santander Pensiones, SA, EGFP, by e-mail to privacysamsp@santanderam.com or by post to calle Serrano 69, 28006 Madrid.
  • In relation to Santander Previsión 1, E.P.S.V., by e-mail to delegadodeprotecciondedatos@santanderprevisiónepsv.es or by post to Plaza de Jado, número 1, 48009 Bilbao.
  • In relation to Santander Previsión Colectiva, E.P.S.V., by e-mail to delegadodeprotecciondedatos@santandercolectivosepsv.es or by post to Plaza de Jado, número 1, 48009 Bilbao.
  • In relation to Allianz Popular Pensiones, E.G.F.P., S.A.U., by e-mail to lopd@allianzpopular.com or by post to calle Ramírez de Arellano, 35, 28043 Madrid.
  • In relation to Europrevisión, E.P.S.V., by e-mail to delegadodeprotecciondedatos@europrevisionepsv.es or by post to calle Gran Vía López de Haro, nº 17; 47001 Bilbao
  • In relation to Europrevisión Colectivos, E.P.S.V., by e-mail to delegadodeprotecciondedatos@europrevisioncolectivosepsv.es or by post to calle Gran Vía López de Haro, nº 17; 47001 Bilbao
  • In relation to Santander Seguros y Reaseguros, Compañía Aseguradora S.A., by e-mail to privacidadseguros@gruposantader.es or by post to Avenida de Cantabria, s/n, 28660 Boadilla del Monte (Madrid).
  • In relation to Santander Vida Seguros y Reaseguros, S.A., by e-mail to privacidad@santandervidaygenerales.es or by post to Avenida de Cantabria, s/n, 28660 Boadilla del Monte (Madrid).
  • In relation to Santander Generales Seguros y Reaseguros, S.A., by e-mail to privacidad@santandervidaygenerales.es or by post to Avenida de Cantabria, s/n, 28660 Boadilla del Monte (Madrid).
  • In relation to Popular Vida 2020, Compañía de Seguros y Reaseguros, S.A.U., by e-mail to operacionesvida@allianzpopular.com or by post to calle Ramírez de Arellano, 35, 28043 Madrid.
  • In relation to Santander Lease, S.A., E.F.C., by e-mail to privacidad@gruposantander.es or to GDPRSantanderLease@gruposnatander.es, or by post to calle Juan Ignacio Luca de Tena 11-13, 28027 Madrid.

Along with their applications, data subjects must attach a copy of their ID card or any official identity document, bearing in mind that in the event of any objection to purpose (vi) in point 1 above, they must state the reference "Surveys".

4. We will process your data for as long as they are necessary for the purposes for which they were collected. When execution of the will has been completed, unless there is any other legal basis that enables us to process your data, we will cancel your data by blocking them during the periods set out in the legal provisions applicable or the statute of limitations periods, following which the bank will physically eliminate or fully anonymise them.

5. Detailed information on data protection is available at:

The data subject undertakes to provide this detailed information for any party involved in the inheritance whose data have been furnished as part of the inheritance proceedings.”

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If you would like more information, visit any of our branch offices.

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