PREGUNTAS FRECUENTES

Answer your questions about renting

What are the main differentiating aspects of Santander Renting? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Santander Renting seeks to satisfy customer needs at all times and therefore offers services with high quality standards, extensive coverage to guarantee customer mobility, and one of the largest networks of garages on the market.

What values does renting provide compared to purchasing? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

  1. Save money: the lease includes in the fee all the services necessary to use the car. When comparing with the costs of financing the purchase of a car, including all the costs of maintenance and breakdowns, insurance and tyres that it would have in the term that we want to contract the lease, renting results in a saving of approximately €2,500, depending on the type of car. This saving is due to the discounts obtained by Banco Santander when negotiating large volumes of purchases and service with its suppliers, which translate into savings in fees.
  2. Save time: because you only sign a contract, without having to worry about the acquisition, registration, negotiation with garages and dealers, or sale of the car.
  3. You always have a new car: You do not have to worry about the wear and tear of your car, or if it is technologically lagging behind, because when the contract ends, you can renew your car for the latest model.
  4. T4. You have the support of Santander Renting: in case of any eventuality you can contact us 24/7 on +34 917 098 569.

What are the differences between Renting and Renting? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Renting is a lease that includes all the services necessary for the use of the car, and renting is a financial product that does not include services.

The main differences are:


RENTING

LEASING

What are they?

Renting is an operational lease, which means the Bank contracts all services.

Leasing is a financial lease, i.e. a way of financing an asset that can offer tax advantages.

Services

Includes all the services necessary to use the car.

Not included, except insurance, which is optional.

Interest rate

Each offer involves an implicit rate.

Explicit, it is set in contract and can be fixed or variable.

Who chooses the dealer

In general the Lessor. Santander Renting works with approved suppliers.

The Lessee, who negotiates with the supplier price and conditions of sale.

Accounting/Taxation

Each payment is an expense that is deducted according to its taxation, the asset does not appear on the Balance Sheet and does not consume CIRBE. Easy accounting.

Debt and assets are recorded as in financing. Tax depreciation using double or triple tables.

Contract termination

The customer can renew the car.

The customer can purchase the financed asset for the price of an instalment. Normally the client acquires the good.


Who can take out a Renting contract?

Everyone can hire Renting. Whether you are a natural or legal person, public or private, a large company, an SME or a professional or freelancer, you can.

Who can take out a Renting contract? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Everyone can hire Renting. Whether you are a natural or legal person, public or private, a large company, an SME or a professional or freelancer, you can.

How can I request an offer from Santander Renting? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

At your local branch or by calling +34 917 098 569. Remember to consult the current campaigns, since they are offers in preferential conditions and with very competitive fees.

If you can't find the car you want among our offers, tell us which it is and we will send you a personalised Renting offer.

What types of cars can be hired? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Santander Renting offers passenger cars and industrial cars up to 3,500 Kg. MAM, from any brand and as long as they are new.

What is the procedure for choosing the car? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

The car is chosen by the customer with the optional features, colour and upholstery that they want. Once chosen, contact our customer service on +34 917 098 569 or go to your local Santander branch, and we will prepare a personalised offer for you.

Are there uses for which you cannot hire a car with Santander Renting? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

The following vehicles are not available with Santander Renting: cars for rent without driver, driving school vehicles, ambulances, taxis, hazardous goods and parallel import transport vehicles. However, if you ask at your Santander office, they can offer you other alternative formulas to finance these types of cars.

What are the characteristics of the Santander Renting payments? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

The payments are fixed monthly, without variations throughout the contract. The lessee can choose the term of the lease and the mileage per year at the time of signing the contract, these parameters are part of the calculation that is carried out to determine the monthly sum to be paid.

What terms and mileages are available? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

The terms range from a minimum of 12 to a maximum 60 months. While, in terms of mileage, the minimum is 10,000 km and a maximum of 200,000 km cannot be exceeded during the entire term of the renting.
When signing the contract, the client can choose the term of the lease and the kilometres to be covered per year, from among the available lengths and distances.

Can campaign cars only be taken out under the lease terms and mileages advertised? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

These offers can be formalised for any term and mileage, with the same advantageous conditions. Request an offer adapted to suit your needs through our telephone service on +34 917 098 569 or at your Santander office.

What happens if I do more or less kilometres than those set in the contract? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

When the contract ends, once the car has been returned, a kilometres adjustment will be made comparing the real distance travelled and that in the contract. The difference will be charged or paid to the client, as per the price indicated in the contract for each adjustment kilometre.

Can you increase or decrease the mileage contracted for a car? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Yes, it is possible to extend the initially contracted mileage to a maximum of 200,000 km for the entire term of the contract, and it is also possible to reduce it to a minimum of 10,000 km per year if less km are being used than those intended when the contract was formalised.

Can a Santander Renting contract be cancelled before the end of its term? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

If you wish to cancel your car contract in advance, contact the customer support telephone number +34 917 098 569 and we will study your case to provide you with a solution to suit you.

And if I want to extend the term of the contract, can I do so? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Yes, at the end of the Renting contract you can request an extension of the term of the contract for 12 month periods provided that: the maximum mileage allowed (200,000 km) is not exceeded, the total term does not exceed five years and that the Bank approves the operation, in which case the new instalment for the extended period would be calculated.

Who owns the car? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

The car is property of Banco Santander, S.A., which rents it to the client for the term established in the contract. It is registered in the name of the Bank.

Where do I need to go to get the car? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

The car will be delivered to an official dealer of the chosen brand, preferably the one closest to the customer's home.

Are there optional services at Santander Renting? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

You will be able to use a rental car of a similar category to that contracted, in cases of immobilisation for more than 24 hours due to breakdown, accident or theft. The service is provided by top-tier brands such as ATESA, AVIS or HERTZ, and is offered for the payment of a fixed monthly premium.

After calling the Customer Service, you can have the replacement vehicle at any branch of these companies, for a period of 10, 20 or 30 days per year.

Since it is a flexible service, it is possible to design custom coverage.

Find out more here about Santander Renting services.

Can I drive abroad with a Santander Renting car? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

You can drive with your car through Andorra, the Member States of the European Union and other European countries or those bordering the Mediterranean in which the International Certificate of Insurance (Green Card) is valid.

In the event of an accident, the insurance policy covers repair and travel assistance in these countries, and if mechanical repairs of the car, replacements or tyre repairs are required in one of these foreign countries, we will reimburse you for the invoices you have paid.

What tax benefits does Renting offer me? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Renting operations are considered an expense and their accounting is very simple. The Renting or operational lease fees can be deductible in personal income tax or corporate tax, and their input VAT/IGIC can be recoverable depending on the taxation of each client, depending on whether they are natural persons or legal entities, according to their tax system, the type of activity carried out and the type of car taken out.

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