Smart Red Branches

A new model for offices and our interaction with you. Because we value your time, we now open in the afternoon.

Refurbished meeting point for a more positive experience

Their innovative and functional design makes them a more comfortable place. We have removed the architectural barriers to make them accessible to all and we have improved the technology to offer you a more agile and personalised service.

We have equipped your Smart Branch with a much more digital environment so that you can carry out your daily operations in an assisted, agile, simple and secure way: tablets in the waiting area, state-of-the-art ATMs, interactive rooms, and more.

Discover our opening times

	Mornings	Afternoons
Commercial attention	From Monday to Friday from 9 a.m to 2 p.m.	Monday to Thursday from 4 p.m. to 6:30 p.m. Appointment with your manager. No cashier service.
Payment of bills	Tuesday and Thursday from 9 a.m. to 10:30 a.m.
Cashier service	Customers: Monday to Friday from 9 a.m. to 11 a.m.
	Non-customers Tuesday and Thursday from 9 a.m. to 10:30 a.m.

In addition, you can carry out transactions 24 hours a day, every day of the year using Santander App if this is more comfortable for you than going to your branch.

A branch designed for you

Feel at home

When entering a Smart Branch, one of our employees will greet you and accompany you to easily resolve your questions.

Areas designed for you

More open and bright spaces, adapted for people with disabilities.

Meet your personal manager

We know how important it is for you to have a person of reference who knows you and is an expert in finance. That is why we have specialised managers adapted to each profile.

Greater confidentiality

We have reorganised the spaces with well-differentiated areas (less visible cashier desk, waiting area, agile posts and meeting rooms), so that you can carry out your tasks in private.

Autonomy

To streamline your procedures, we offer you a new generation of ATMs, passbook updater and tablet to carry out your operations with Santander App, in a secure environment. Don’t worry if you are not sure how to use them, we will help you.

Efficient queue management

The shift manager identifies you to refer you to your personal manager, to the cashier area or to the waiting room and prioritises you if you have made an appointment.