Account transfer service

This is a service through Iberpay to facilitate the transfer of customers' bank accounts from one bank to another, online and without having to involve your other bank.

All you have to do is complete the dates on this form and sign the request and we'll take care of all the rest. You can set up what you want to transfer: direct debit payments, periodic transfers and standing orders, bringing your balance over and even cancelling your other account.

This service is totally free; we don't charge fees for handling this.

Some receipt issuers will not allow us to do this for you. Should this occur, you must notify the issuing entity of your change of credit account.

For regular incoming transfers, we need you to select the holder of the account receiving each one and inform us if one of them is a general Social Security pension scheme. If it is not one of these types of pension scheme, you must provide the payer's email address to us.

It is essential that the request be signed by all account holders. In addition, the account with your other bank must have the same holders as your account with Santander. If these are not the same, the original bank will reject the transfer request.

The transfer is not immediate. You will need to allow us some time. Regulation establishes a period of 13 working days, starting from when all holders have signed the request.

Certain minimum requirements must be met in order for us to bring over the account from another bank. To be able to make the request, you must be the holder of the original account and destination account, and must not have any outstanding balance to be collected by another entity or on products (for example, on a mortgage) linked to the account that you want to cancel.