Card Protection Insurance

Card Protection Insurance covers all Banco Santander credit or debit cards held by the policyholder.

The contract is renewable on an annual basis. The final renewal will take place in the year in which the insured turns 74 and the policy will be cancelled at the end of that year. 

The policy may also terminate on the next renewal date if any coverage reaches the maximum limit of compensation established for the entire life of the policy.

The policy will be automatically cancelled if the policyholder ceases to hold at least one Santander card. In that case, Santander Generales will reimburse the policyholder for the unused premium for the current year, including the proportional share of the expenses and taxes charged on the premium.

This insurance provides coverage to the insured both in Spain and abroad, except in the following cases:

• Protected purchase: This applies only to Spain.
• Ticket protection: This applies to both Spain and abroad, provided that the ticket has been purchased more than 48 hours in advance.
• In the case of temporary disability, fractures and burns: the diagnosis and corresponding medical report must be made by a competent physician at the public or private health centre where the insured was treated, certifying the diagnosis, date, circumstances and consequences of the accident or illness, as well as the prescribed treatment. Fractures/burns must be diagnosed through a medical certificate issued by a clinic or hospital recognised by the Spanish Ministry of Health.

You can find full details of the various exclusions in the pre-contractual information for the policyholder and in the policy. Due to their relevance, we highlight the following exclusions among others:

Any fraudulent, dishonest or criminal act committed intentionally by the Insured or their relatives up to the third degree of consanguinity.

Claims occurring before the effective date of the policy.

Damage or loss caused directly or indirectly to the Insured as a result of the theft or loss of the card, when its use was contrary to the conditions of its issue.

Claims occurring as a direct or indirect consequence of an accident that occurred before the effective date of the policy.

Hospitalisations resulting from scheduled surgical interventions known to the Insured prior to taking out the insurance policy.

The incident must be reported as soon as possible and, in any case, within seven days of becoming aware of it, by calling 910 503 500.

No, because the insurance covers all Banco Santander cards that you hold, without the need to identify each card individually. However, if you are no longer going to hold any Banco Santander cards, you would need to cancel the policy and in that case you would receive a refund of the unused premium.