WHAT DOES IT OFFER ME?

COVER

FAQs

Flexible digital insurance protection for mobiles and tablets

With Santander's new My Mobile Insurance, you will have the cover you need for your mobile or tablet at the price you want. No limit on the age of the device1. You can insure your mobile or tablet against screen breakage and, depending on the type arranged, against robbery, theft, or other damage caused accidentally or due to liquid spillage2.

Flexible digital insurance offering the following for all options:

  • Digital verification of the device via your mobile for the contracting process.
  • Opening claims via the App.
  • No excess.
  • No waiting period for cover to commence.
  • Including cover such as theft of the device with the Plus option.

With an exclusive assistance service:

  • Over 1,000 repair outlets.
  • Hours of operation: Monday to Friday from 10am to 8pm and Saturdays and Sundays from 10am to 6pm.

Find out more

If you are a customer, click here and calculate your mobile insurance.

Choose your preferred range

You can choose between the different types to insure your mobile or tablet depending on the cover you need:


ESSENTIAL

EXTENDED

PLUS

Screen breakage

Robbery

x

Theft

x

x

Any accidental damage

x

x

Find out more

If you are a customer, click here and calculate your mobile insurance.

Common user queries about mobile insurance

When am I covered from? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Your mobile or tablet will be protected from the moment the device is validated, the premium is collected and the invoice for the purchase of the device is presented. The insurance renews automatically every 12 months after the date it is taken out, unless the policyholder gives notice that they wish to terminate it at least one month before it expires.

Where does my policy have cover? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Insurance cover is offered exclusively on Spanish soil, and up to 90 consecutive days abroad if the insured is on a trip or travelling. With this time restriction, the device is covered worldwide, but it may only be repaired or replaced on Spanish soil.

Is the invoice for the device purchase needed in order to take out the insurance? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Yes, there must be a purchase invoice for the device to be insured. The contracting process will allow you to attach a photograph of it, or you can send a valid copy of the document to the e-mail address clientes@tusegurodigital.santandervidaygenerales.es.

The purchase invoice for the device must be furnished for claims. Otherwise, the claim will be rejected.

What to do to submit a claim? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

1. Notify the incident, as soon as you become aware of it, by calling 91 955 28 70, sending an email to siniestros@tusegurodigital.santandervidaygenerales.es, or via the Banco Santander private website or app by going to the insurance, which you can see under your global position or in your arranged products, and following the instructions provided. A form will be displayed where the insured party can attach all the documentation required to process their claim.

2. To ensure that your claim is processed as fast as possible, once you have notified it, you will receive instructions on how to proceed depending on the mobile device insured.

3. Information required from the insured party in order to process the claim:

  • The invoice for the purchase of the insured mobile device.
  • Any other information or additional document considered necessary or requested in order for the claim to be processed properly.
  • For breakages: contact details and collection address for the insured mobile device.
  • For theft or misappropriation:
    • Report to the competent authorities regarding the theft or misappropriation of the insured mobile device, containing details of the brand, model and IMEI, and the circumstances of the incident.
    • Authorisation for the insurance company to proceed to block the IMEI associated with the insured mobile device.

How many claims per year does the policy cover me for? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

For the Essential option, only one claim is allowed per year. For the Extended and Plus options, two claims are allowed per year.

What do robbery and theft mean? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

Robbery is when the device is unlawfully taken with the use of violence against persons or force over things.
Theft is when the device is unlawfully taken without the use of violence against persons or force over things.

What about the manufacturer's guarantee? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

The insurance company will make arrangements for repairs with officially authorised technical services, which may not be the manufacturer's own official technical service, and thus the insured may lose the guarantee offered by the manufacturer of the device insured as a result of repairs. In these situations, the insurance company will first secure the insured's consent before authorising the repairs, and the insured may waive the repair if he or she so desires.

What happens if there is more than one insurance policy? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

If the insured has other contracts with the same cover for the claim, drawn up with different insurance companies, the insured must notify each of them of the existence of the other policies, stating the names of the insurance companies concerned, and so each company will pay an indemnity for the damage caused only in the proportion of the sum insured, so that the total does not exceed the amount of damages.

Find out more

If you are a customer, click here and calculate your mobile insurance.

Preguntas frecuentes

    When am I covered from? Where does my policy have cover?

Santander My Mobile Insurance

Icon / check Created with Sketch. You can take out this policy for new and old devices.

Icon / check Created with Sketch. No excesses or waiting periods.

Icon / check Created with Sketch. Includes protection against theft in the Plus option.

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