Examples of how to recognise cases of identity theft


Look at this example, you open an email claiming to be from your electric company. It asks you to click on a link to access your personal area, where you have to confirm your bank details. The tone is urgent because there seems to be a security problem. Take a few seconds to think and don't click on the link, as it could be a phishing attempt. In that case, contact your electricity company through its official channels or report it by forwarding the email.

If you want to know more about phishing and how to detect a possible fraudulent email, click on the following link.


You suddenly receive a call posing as your bank. The subject seems serious and you listen carefully while they tell you that for security reasons they need to quickly check some data on your customer file. It could be a case of vishing, a form of phishing through voice calls. If it happens to you, take a few seconds to think and if you are not sure, do not answer. You can always contact your bank through its official channels, website and app or go to a branch where they will answer any questions.

Remember that at Santander we will never ask you to provide us with full access codes to Online Banking.


You receive an SMS (text message) informing you that a purchase has been made with your card in a store, but it was not you, so you are worried. In the text they tell you to click on a link to fix it. Think twice: it could be an attempt at smishing, a form of phishing via SMS. To rest easy, you can check the movements of your bank account or call your entity directly.