ADMINISTRATION PORTAL

VENTA + SERVICES

Get the most out of the Administration Portal

How can I access the Administration Portal of my Telephone Sale POS? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

You can do so at the following: https://canales.redsys.es/santander/ with the username and password that you receive in your welcome email

How can I recover my access code if I lose it? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

You can do so in the Administration Portal, clicking on "Forgotten your password?"

How can I see a summary of the transactions made at my POS and export the file for reconciliation? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

In the Administration Portal ((https://canales.redsys.es/santander/), go to the "Enquiries" section and you can see information from the last 360 days in 30 day intervals. You can enter different search criteria for the transactions made, such as the date, type of transaction, order number, amount or transaction result, among others. You can export the information in a spreadsheet or PDF.

How can I make a partial or full return from my Administration Portal? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

The Virtual POS allows you to make partial or total returns, giving the operation more agility. In your enquiry's list of transactions, you can make returns on your sales by clicking on the "<<" icon in the options column. Then specify the amount to be returned in euros and click "OK".

How can I see the totals? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

You can run a search in the totals section of the Administration Portal according to the desired criteria. The results that are displayed on the screen are in table format broken down by card brand or by the list of totalisations.

How can I do the cash closing in a Virtual POS? Icon / PlusCreated with Sketch.Icon / minusCreated with Sketch.

The closing is automatic and done by default every day at 10:30 p.m. Once registered, there are different totalisation times that the merchant can request if they wish to change: 12:15 a.m. And 2:00 p.m. To change the time, you can call the Santander POS Support Telephone Number on 91 050 34 04 or go to the Administration Portal. There is also the option to set up a manual close, assigning the users selected by the merchant. It must be considered that if the merchant choses this manual alternative, if the close is not done, the payment will not be made in the account.

Shall we talk?

If you have any questions, call the 24/7 Santander POS Helpline.

910 503 404

Get the most out of the Administration Portal

VENTA + SERVICES

These are services that improve the quality of the service you offer your customers while helping you to increase your sales.

PAYGOLD
Charge your home deliveries via mail, WhatsApp or mail.

How do I send a Paygold payment link from my Administration Portal?
Access the portal and click on the Paygold tab. Fill in the form with the order code, amount, expiry date, language and buyer's details. By doing this you will receive the delivery confirmation.

How do I contract the Venta + Services?
You can contract them by sending an email to ventasvirtual@gruposantander.es or calling 91 050 34 04 (option 2).

Shall we talk?

If you have any questions, call the 24/7 Santander POS Helpline.

910 503 404

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