How to use your Santander Telephone Sale POS

You can do so at the following: https://canales.redsys.es/santander/ with the username and password that you receive in your welcome email

You can do so in the Administration Portal, clicking on "Forgotten your password?"

In the Administration Portal ((https://canales.redsys.es/santander/), go to the "Enquiries" section and you can see information from the last 360 days in 30 day intervals. You can enter different search criteria for the transactions made, such as the date, type of transaction, order number, amount or transaction result, among others. You can export the information in a spreadsheet or PDF.

The Virtual POS allows you to make partial or total returns, giving the operation more agility. In your enquiry's list of transactions, you can make returns on your sales by clicking on the "<<" icon in the options column. Then specify the amount to be returned in euros and click "OK".

You can run a search in the totals section of the Administration Portal according to the desired criteria. The results that are displayed on the screen are in table format broken down by card brand or by the list of totalisations.

The closing is automatic and done by default every day at 10:30 p.m. Once registered, there are different totalisation times that the merchant can request if they wish to change: 12:15 a.m. And 2:00 p.m. To change the time, you can call the Santander POS Support Telephone Number on 91 050 34 04 or go to the Administration Portal. There is also the option to set up a manual close, assigning the users selected by the merchant. It must be considered that if the merchant choses this manual alternative, if the close is not done, the payment will not be made in the account.

Go to the Administration Portal and enter the mandatory data (card number, expiry date, CVV code and amount) in the manual transaction tab and click on "Make Manual Payment" to execute the authorisation.